Frequently Asked Questions
1. What are big and tall sizes exactly?
From Extra Small to 10XL, we carry sizes that will fit any man of any stature. Our shop by size tool helps you find the right fit for you. At BigMansLand, we want to guarantee the perfect fit the first time, which is why we provide sizing charts for each product, allowing you to verify the measurements specific to that item. The Compare feature also lets you look at the descriptions, available colors, and measurements of multiple items side by side to further assist you in making the right purchase. For more information, visit our Size Chart page.
2. Do you Offer Free Shipping?
Orders with a subtotal of $150.00 or more that are being shipped within the 48 contiguous US are eligible for free ground shipping. To get free shipping simply enter coupon code FRSH150 in the coupon code box at checkout. You will be given the option to select Free Ground Shipping at checkout. If you wish to select Priority or overnight shipping that is not included in the free shipping offer but can be selected in the options menu at checkout. Pricing will be shown for those other options.
3. When will my order ship?
After clicking SUBMIT ORDER in the checkout screen, your order is transmitted and processing begins immediately. You will receive an emailed order confirmation including all of your order details. Typically, orders will ship on the same or next business day (except International Orders and Custom Graphic T’s).
Tracking number and carrier information will be sent to the email provided in your MY ACCOUNT. After a tracking number is received, you can check the expected delivery date by using the Track My Order feature, which can be found on the individual order screen. Log in to your MY ACCOUNT, select MY ORDERS, click on the order you wish to check on and within the order you will see in red TRACK MY ORDER—click on this. The package delivery information including carrier and tracking number will then be displayed. Simply click on the tracking number and delivery information will appear.
If you still have questions, please use the CONTACT US section to let us know how we can help.
4. Order Status
At the time of placing your first order, you will create your own personal MY ACCOUNT. Creating this account will allow us to communicate order status and other order information to you. When your order is shipped, an email will be sent to you with the tracking number(s). Please keep in mind that your order might ship in multiple packages.
To check order status at any time, simply log in to your MY ACCOUNT. Click Here to log in to your MY ACCOUNT now. Within your MY ACCOUNT, click on the left navigation selection that says MY ORDERS. A listing of all of your orders will appear. Click on the VIEW ORDER located to the right of the order number you want to check on to open your order with details. Within the order invoice screen, you will see the words in red: TRACK YOUR ORDER. Clicking on these words will open a window with the order tracking number, carrier and updated status.
5. How can I tell if you received my order?
After clicking SUBMIT ORDER in the checkout procedure, a receipt will show on the screen. Your order number and confirmation will be displayed. An email will also be sent to the email you entered when creating your MY ACCOUNT settings. Once your order has shipped, you will receive another notification with shipping information including a tracking number with carrier information for your package. Delivery status can be checked directly from UPS, FedEx, or USPS, whichever service is noted.
If you do not receive an emailed receipt after placing your order, please click here to use the Contact Us feature and we'll assist you.
6. How do I use a Promotion Code?
During the checkout process, you will see a DISCOUNT CODES box. To receive your promotion discount, simply enter the code given in the advertisement in this box. After entering the code, remember to click on APPLY COUPON. This will activate your discount, and the savings will be shown on your final invoice.
If you are having difficulty, please review the promotion's details to see how and when it can be used; make sure to check expiration dates, quantities, items, etc. to see if it applies to your order. Promotion codes should be placed in your order screen during the initial checkout. However, if you’ve placed your order within the past 3 days and forgot to enter your promotion code, and it is still valid, we will add it to your order. Simply email us at any time, and include your order number, name, address and promotional code. We’re happy to make the adjustment to your original form of payment.
Please note: Only one coupon can be used per order. Free Shipping offers only apply to domestic US ground shipping. All other shipping methods including International, Priority, etc. can be seleted at checkout but will be at the listed rate and not free.
7. Gift Cards & Store Credit
Using your Gift Card or Store Credit is easy. Simply enter the card number and amount in the space provided during checkout when asked if you are using any Gift Cards or Store Credits.
8. How can I send a gift or ship to another address?
Sending a gift or package to another location is no problem! During the checkout procedure for each order, you will be asked to select the ship to address.
In the BILLING INFORMATION tab, you will be asked if you want to ship to this location or choose another. To ship to an address different than the billing address, select Ship to Different Address, then click on CONTINUE. When the next screen appears, click on the down arrow key to select a shipping address already in your address book, or NEW ADDRESS. If you select NEW ADDRESS, you will be prompted to enter the ship to address, and this address will be added to your MY ACCOUNT selections for easy check out during future purchases.
Within your MY ACCOUNT, the Address Book section can hold multiple addresses. Simply choose the address you want your package shipped to, or add a new shipping address, and select your choice of shipping address for the order.
If you’re unsure what the shipping or billing address is, simply look off to the right in your Checkout screen to the YOUR PROGRESS section. This section lists the information you’ve selected for the current order. If anything is incorrect, simply click on Change and you will be taken back to that section to make any necessary adjustments.
We are required to collect sales tax for orders shipped within the state of Missouri because our administrative offices are located in that state. All sales tax collected is remitted directly to the taxing jurisdiction. Currently, it is not necessary to collect sales tax for orders shipped outside of Missouri. If sales tax applies to your order, it will be noted during the checkout process.
10. Shipping & Handling Rates
Domestic (US) Shipping Options:
All Ground and Priority orders are shipped using either UPS, FedEx, or the United States Postal Service.
Ground Shipping: $8.95 flat fee plus $2.00 per item for orders being delivered within the 48 contiguous states. AK and HI delivery destinations are $18.95 flat fee plus $2.00 per item.
Total Average Transit Time for Ground Orders: 2-10 business days within the 48 contiguous states and 2-15 business days to AK and HI. Transit time can vary depending on Postal Service, weather conditions, and other variables.
Shipping to Canada: $33.95 flat fee plus $3.00 per item.
Transit time is approximately 7-14 business days. Due to customs, there is no guaranteed delivery date. Additional customs duties and fees and/or country taxes may apply and are not included in the base-shipping fee. If additional customs and duties fees apply, they will be charged by the Canadian government agency directly to the recipient and are the responsibility of the recipient.
Overnight & 2nd Day Expedited Shipping Options: Overnight and 2nd Day delivery request can be selected during the checkout process. Orders received prior to 1:00pm CST on a regular business day will be shipped the same day for arrival on the next business day. Orders placed after 1:00pm CST or on a weekend day will be shipped the next business day for overnight or 2nd day delivery depending on the selection.
**If you need an order expedited and it's after 1:00pm CST on a regular business day, please call our customer service team at 888-334-9464. We'll do our best to meet your need!
Some items cannot be shipped using expedited shipping. An error message will appear at checkout if your selected item is not available for this type of delivery.
International & Canadian Shipments:
International and Canadian orders can be placed online by selecting International Shipping or Canada Shipment during the checkout process. Rates for the shipment will appear on the order screen prior to finalizing your order. Rates displayed are the charges for shipment into Canada or the International country only. Duties, taxes or fees assessed by customs or government agencies are the responsibility of the customer and are charged separately by the government agency and due upon delivery to that government entity. These fees are not reimbursable by BigMansLand.
Due to varying customs regulations and possible delays while your package is in customs, we cannot guarantee a delivery date for International orders. Typically, delivery can be estimated at 10-20 days based on our experience with past orders.
When your order is shipped, a tracking number will be sent that will indicate both the tracking number and the carrier that was used for shipment. A status can be found on your package by going to the carrier's website and inputting the tracking number for updated delivery information. The tracking number can also be found in the MY ACCOUNT section. Simply log in to your MY ACCOUNT and select the order. Items that have shipped will note a tracking number for the package.
If you need assistance in placing an international order please email or call using using the Contact Us features. Click on Contact Us to be taken directly to that page.
11. Returns & Exchanges
Returning online purchases is simple! The important things to remember are:
Return Authorizations must be used for all orders. This will ensure quick and accurate credit to your account.
Do not ship to the address on your delivery package label. It may not be the correct return address.
Free Shipping is offered for exchange orders shipped within the United States. We'll help you make another selection and ship it to you for free!
To request a Return Authorization: Log in to your MY ACCOUNT. When in your MY ACCOUNT Dashboard, select REQUEST RETURN AUTHORIZATION from the left navigation bar. This will take you directly to the Return Authorization page. Simply click on the order you wish to exchange or return, and it will open that order. Click the box within the item list to select which item(s) you will be returning and the quantity. Those items you are not returning can be noted as quantity 0 or can be deleted from the request by clicking on the X to the right of that item. Follow the Return Request form prompts and then SUBMIT. An email will be sent to you with a return authorization number and a form to include inside your return package.
See our Returns & Exchanges page for full details and return policy.
How will my return or exchange be processed?
After your return is received and processed, a credit will be applied to your original form of payment for a return. Complete processing can take 7-10 business days from receipt of your return. The credit should show on your next statement depending on the issuing bank and/or billing cycle.
If you have requested an exchange, your original form of payment will first be credited for the returned item(s), and then be charged for the new item(s) requested. A new order will be created for the exchange item(s) so you can easily track their delivery and order details. Free shipping will be applied to the new order. Order and delivery status for your exchange can be viewed in the MY ACCOUNT section.
Merchandise is refunded, but not shipping charges. We do, however, offer free shipping on exchange orders.
Credits are issued to the original form of payment. If your purchase was a gift, we are happy to provide a store credit/gift card for use with a future order. If you paid with a gift card, a new gift card will be issued to you via email for the returned merchandise amount.
International & Canadian Order Refunds
International and Canadian Returns: If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs or the government agency that issued the charges to have that amount refunded. Merchandise charges are refunded; however, shipping and any customs charges are not refundable through BigMansLand when a product is returned.
12. Can I change my order after it's sent?
Once your order is submitted, it can't be changed. The order processing begins as soon as you click Submit Order. If you have questions about your order, please use the CONTACT US section to notify us of how we can assist you.
13. Can I change the email address I use to log into bigmansland.com?
Yes, first you will have to login to your MY ACCOUNT. Logging in ensures the security of your account information. Once you're logged in, we'll take you right to the page where you can edit your address. Log in now.
14. Privacy & Security
We are committed to using any information you share with us in a responsible manner. Our intention is to provide you with a safe and secure online experience. As a visitor, our site automatically recognizes your Internet service provider, but you can't be identified as an individual. For customers who make a purchase, we only collect information on which pages are accessed at our site. We use this information to improve your overall shopping experience. We also keep track of information collected during the order and registration processes, and this information is kept confidential. Industry standard security measures are in place to protect you against loss, misuse or alteration of your personal information, including your credit card.